To resolve Sign-In looping issues in Outlook for iOS devices including iPhone and iPad, please do the following

Open the App Store and tap on Search in the bottom right.

Search for "Microsoft Authenticator" and tap on the Microsoft Authenticator app

Tap Get to download the App and authenticate to the App Store if prompted

Tap Open to open the Microsoft Authenticator app

Tap I Agree if prompted and then tap Add a work or school account

Next type in your full FAU email address and tap Next. You will be prompted for SSO sign in and Duo 2 Factor Authentication

Once sign in is complete, you should see the Account added screen, tap Finish to close the Account completion page

Close the Microsoft Authenticator and open the Outlook app again and tap Sign In at the bottom when prompted

You will then be prompted to Authenticate with the Microsoft Authenticator app. Tap Open Authenticator and it should automatically resolve the Sign in issue and your email should load.

If these steps do not work, please contact us at comhelpdesk@health.fau.edu