Reactivate Duo Mobile on a mobile phone

If presented with a Key Code, Select OTHER, then follow the steps below:

1. Access any protected page, such as MyFAU or Workday
2. Select OTHER OPTIONS
3. 
   

4. Select MANAGE DEVICES
   
   

5. Select TEXT MESSAGE PASSCODE (assuming you have the same phone #)

6. You will be redirected to the Manage Device page, where you can select I HAVE A  NEW PHONE or ADD A DEVICE

   
   

7. Follow the steps (based on which option you selected).